TAYLER RAMSAY

Summary

Senior Product Designer with 20+ years shipping embedded fintech, telehealth, and AI products end to end. 7+ years at Synchrony Bank / Versatile Credit, where I scaled a financing platform from startup to 35 lending partners and 30,000+ merchants across retail, elective medical, and home improvement before its 2025 acquisition. Two 0-to-1 products shipped in the past 24 months: Rayni (AI document RAG in daily production at scientific labs) and OnboardIQ (flexible merchant onboarding workflow that cut partner setup from 5 days of cross-team meetings to 2 hours). High-fidelity prototyping that scales to engineering, accessibility-first practice, and a 12% conversion lift on 6M annual applications.

Core Competencies

Experience

Senior Product Designer, Synchrony Bank / Versatile Credit (Acquired 2025)

Problem: Application abandonment across 6M annual applications was costing tens of millions in lost financing. Applicants gave up mid-flow. Partners lost margin and retailers lost sales.
Solution: Re-architected the multi-lender waterfall flow with progressive disclosure, status clarity, and partner-tunable copy. Validated through A/B tests against control cohorts.
Outcome: 12% increase in completion across 6M applications. The lift was a material data point in the Synchrony acquisition.

• Designed across 35 partner channels. Built one financing experience that feels native inside Wells Fargo, Synchrony, GreenSky, and 32 other partner brands.
• Led design reviews with external partner stakeholders across 35 lending partners. Built the case for design decisions in front of risk, compliance, and brand teams at Wells Fargo, Synchrony, and others. Defended tradeoffs with research and funnel data.
• Ran the data driven loop daily. Hypothesis, experiment, instrumentation, ship. Partnered with analytics to read funnel data. Killed two flows that tested worse than control.

Problem: Merchant onboarding ate a full cross functional team. 5 days of meetings per partner to gather configurations from sales, ops, risk, and the partner themselves. Six entity types, each with about 10 metadata fields, arrived from multiple sources via email and Slack threads. Tickets dropped, configs drifted, and stakeholders had no visibility into program status without booking a meeting.
Solution: Designed OnboardIQ from blank canvas. A flexible workflow product that codified the full onboarding process into configurable, partner-aware steps. Unified the 6 entity types and 10 metadata fields into one guided funnel. Built audits and automation directly into the workflow so validation, status, and handoffs were surfaced inline instead of chased over Slack.
Outcome: Onboarded 500 locations for an elective medical practice program in 2 hours. That work previously took 5 days of cross-team meetings. Now powers onboarding for 30,000+ merchants across three verticals (retail, elective medical, home improvement). Support ticket resolution dropped from 3 days to 3 hours. A recurring weekly coordination meeting was replaced by a 5 minute daily brief once audits and automation went live.

• Owned product design end to end from discovery with sales, ops, risk, and merchants through workflow IA, high fidelity UI, and the iteration after launch.
• Designed configurable workflow primitives (steps, gates, branching paths) so new partner types onboard without re-designing the product.
• Unified onboarding data complexity: 6 entity types, 10 metadata fields each, flowing in from multiple partner sources, into one guided funnel that surfaces validation errors at the source instead of catching them three handoffs later.
• Built audits and automation into the workflow itself, giving stakeholders and program managers live program status without filing a support ticket. Killed the email and Slack thread chase that previously dropped onboarding work.

Cross-cutting at Versatile/Synchrony

• Partnered with backend engineers across the stack. Walked through data model and service layer changes alongside the Figma file. Used working prototypes (Vue, Tailwind) when they accelerated user testing and shortened the design to build cycle.
• Repositioned product strategy, design systems, and team rituals through startup, enterprise scaling, and acquisition phases.
• Sharpened PM requirements before sprint planning. In a Jira shop, tickets are only as good as the spec. Broke ambiguous asks into testable acceptance criteria, which cut mid-sprint reversals.
• Documented design process and rationale in shared spaces (Confluence, Figma) so external partners and new hires could follow decisions without a meeting.
• Mentored 2 junior designers through quarterly growth plans focused on enterprise UX and stakeholder communication. Both promoted to mid-level within 18 months.

Consulting Product Designer, Rayni

Problem: Lab technicians couldn't trust AI answers without seeing the source documents. Existing tools provided answers without verification.
Solution: Built a split-screen verification interface with citation deep-linking to exact PDF coordinates so users validate every response. Designed a gap-detection UX (85% confidence threshold) that asks for missing documents instead of guessing. The pattern was later extracted into Document Domain Agents, a domain-agnostic framework for high stakes RAG.
Outcome: Cut document verification time by 60% versus manual PDF search. 92% user compliance with document upload prompts. 40% reduction in false-positive AI responses.

• Led product design end to end from user research with lab technicians to high fidelity prototypes tested with 3 research facilities. Iterated through 3 design rounds based on usability testing.
• Facilitated stakeholder alignment workshops with engineering and product to define product vision and prioritize features against research findings.
• Established a design system with 50+ components (typography scale, color tokens, 8pt spacing grid) used across 3 product surfaces. Reduced design to dev handoff time by 40% through Figma documentation, Storybook, and governance.

Earlier Experience

Product Designer, then Lead, Pavone Marketing Group (2017–2019). Led visual and interaction design for 5 responsive web apps. Promoted to lead client facing presentations.

UX/UI Designer, Glatfelter Paper (2017). Designed and shipped an intranet learning portal serving 2,500 employees.

Visual Designer, then Senior, Menasha Packaging (2013–2016). Promoted to senior. Led retail POP design and mentored junior designers.

Visual Designer, Quad/Graphics (2010–2013). Print advertising, direct mail, brand systems.

Skills

Education

Certifications